The right to information is defined as ‘the right to be informed about the quality, Every consumer should be educated about the campaign Jago Grahak Jago. The slogan ‘Jago Grahak Jago’ campaign has now become a very popular in every Indian .. Know about “Access to information can block the road to. A consumer can call to seek information, advice or guidance for his queries and Providing information related to Companies and Regulatory Authorities.

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The Act provides a three tier, quasi-judicial consumer disputes redressal Authority Consumer Courts at District, State and National level. Still the government of India, known for its callousness, does not succeed in acknowledging this fact or making a feeble effort for maintaining statistics of the mishaps.

Disclaimer Contact Us Site Map. You can also register your complaint on mobile application “Consumer App” of Department of Consumer Affairs and website www. It is applicable to specific areas like healthcare, pharmaceuticals. Only some of the district forums have appointed officials for time being and majority of them are non-functional because of funding and infrastructure constraints. I am really thankful to Jago Grahak Jago team.

Thus this blog is my attempt to understand what rights as consumers we have in India and what are the laws pertaining to the protection of consumer interest.

When you buy goods and services you are protected by the law — the Consumer Protection Act of But also schoolcollege, institutions who take people for granted. What we need is a consumer culture opposed to unfair dealing, both small and big. The goods or services purchased by a person or agreed to be purchased by a person has one or more defects or deficiencies in grauak respect A trader or a service provider resort to unfair or restrictive practices of trade A trader or a service provider if charges a price more iformation the price displayed on the goods or the price that was agreed graham between the parties or the price that was stipulated under any law that exist Goods or services that bring a hazard to the safety or life of a person offered for sale, unknowingly or knowingly, that cause injury to health, safety or life.

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Department of Consumer Affairs | Jago Grahak Jago

January 21, at 6: Consumer protection initiatives by the Government hinge on 3 basic parameters. Under this policy, it is proposed to attune the consumer movement in the country with the United Nations Guidelines on Consumer Protection. Guidance for smart consumers In fact, the degree of consumer protection grahqk any country is regarded as the right indicator of the progress of the country.

Click here to view Recruitment Notice dated 23 July This right helps to empower the consumers of India for putting forward their complaints and concerns fearlessly and raising their voice against products or even companies and ensure that their issues are taken into consideration as well as handled expeditiously. With your help my Beetel Mobile consumer complaint solved.

For consumer claims up to 20 lakhs District courts, State Commission for above 20 Lakhs but less than one crore and National Commission for claims above one crore. The Act also provides for councils at district, state and national level, with the aim to help the respective governments in lnformation and reviewing policies for promoting, protecting the rights of the consumers also for the purpose of spreading consumer awareness. Consumers today are not sovereign as much as we would like to believe, we make consumption decisions not always guided by rationale but by factors like branding and marketing.

Right to be seek Heard — to be heard in decision making process concerning consumer interest. I would like to tell the people that Jago Grahak Jago organisation does not only deals with shop keepers, traders, etc.

In a country like ours, given the scenario of economic disparity and level of education and ignorance, educating the consumers, remains a gigantic task. Exhibitions and Trade Fairs are also used as a tool for showcasing the consumer awareness initiatives of the Department.


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It is commendable at one level that we have Acts and Organization which work conscientiously to protect and promote interest of the consumers. According to this law, everybody, including individuals, a firm, a Hindu undivided family and a company, have the right to exercise their consumer rights for the purchase of goods and services made by them.

Despite these efforts by the Government of India and numerous other voluntary organizations which strive to create awareness about consumer rights among the public, how many of us are aware of our consumer rights?

It is very essential for the consumers to know these rights. This right needs each product which can potentially be a danger to our lives to be marketed after adequate and complete verification as well as validation.

Jago Grahak Jago |

Informatioj the Indian consumers come from a socialistic background, the tolerating of monopolistic market is found in their blood. The pharmaceuticals require todisclose potential side effects related to their drugs and manufacturers ought to be required to publish reports from independent product testing laboratories for the purpose of comparing the quality of their products from competitive products.

By continuing to use this website, you agree to their use.

It is unfortunate that even the medicines in the country do not follow a standardized labeling convention. The BIS has taken new initiatives in introducing a certification scheme for foreign manufacturers and imported goods, food safety certification as per ISO Standards.

The right makes sure that the consumers in the country have iago programs and materials which are easily accessible and would enable them to make purchasing decisions which are better than before.